Thorn Security values your time and we show that by being ready when you call. In today’s fast-paced world, time is everything, especially when it comes to customer service, and even more so when comparing security companies. Imagine this: you call a company, and within seconds, a live Security Professional picks up the phone, ready to assist you. Now, contrast that with another experience where you’re placed on hold indefinitely, subjected to the endless loop of hold music and repetitive “your call is important to us” messages. The difference between these two scenarios is not just in the wait time; it’s in the overall customer experience, satisfaction, and confidence.
When you call and we answer calls within seconds, it sends a clear message: “Thorn Security values your time”.
Every day, we are hearing stories from security clients throughout Victoria and Vancouver Island who are furious with the service they are receiving from their current security company, and they want to switch to Thorn Security. Customers call us, we answer, we know what we are doing, and we can help give them the security they expect.
Over the past few years, the security industry on Vancouver Island has seen significant changes. Customers who were accustomed to receiving excellent service are now struggling to find anyone who can provide the confidence they need. That’s why Thorn Security has quickly become the top choice for security services in Greater Victoria.
Here’s why:
- We Answer the Phone: When you call us, we pick up—usually within 19 seconds.
- We Understand Your Needs: Located in Victoria, we know the area well and understand the unique security challenges here.
- We Are Security Experts: Our team is made up of highly experienced professionals. The person who answers your call has been providing security in Victoria for over 15 years—and that’s not just one person, but many.
- Personalized Service: We may offer a no-charge, face-to-face security evaluation with our team of Licensed Security Advisors, all of whom have over 15 years of experience. We believe in doing things right the first time because your safety depends on it.
- Experience Matters: Security is often about life safety. When you speak to us, you’re talking to experts who truly understand security, not just someone handling general customer service calls.
- Seamless Experience: From the first call to the installation of your security system, our team, many of whom joined us from Price’s Alarms after its sale to Telus in 2020, is here to ensure you get the best security solutions available.
At Thorn Security, we value your time and are dedicated to providing the highest level of service and expertise.
Customer satisfaction is directly linked to the efficiency of service. According to research, more than 80% of customers believe that valuing their time is the most important thing a company can do for good service. When a call is answered promptly and knowledgably, it shows that the company respects the customer’s time and is committed to resolving their issues quickly.
In a world where automation and AI are becoming increasingly prevalent, the human touch in customer service is more important than ever. While chatbots and automated systems can save money and sometimes handle simple inquiries, security customers often require the empathy, knowledge, and problem-solving skills of a live, professional and experienced individual.
At Thorn Security, we want to show you that we appreciate the opportunity to earn and maintain your loyalty through excellence in service.
Wired or wireless systems, new or upgrades, basic or advanced, security cameras, access control, intercoms and medical alert. Licensed, professional, highly trained and experienced security people working hard to earn your business – that’s Thorn Security. It all starts with us answering the phone promptly. So, the next time you pick up the phone to call a security company, consider how long you’re willing to wait – and remember that the best companies won’t keep you waiting at all. Call us at Thorn Security for Security Solutions you can trust!
