Do you need to replace your alarm system

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It’s not uncommon for Greater Victoria customers to be told they need to upgrade or replace their alarm system at the first sign of trouble. However, that’s not always the full picture. Many alarm systems installed in homes and businesses across Southern Vancouver Island may be older, or no longer manufactured, but that doesn’t necessarily mean you need to replace them right away. Often, the real issue is that working on these legacy systems requires a specialized skill set that not all technicians have.

In fact, some common issues can be fixed without upgrading the entire security system. Things like replacing alarm panel or device batteries, battery corrosion issues, dealing with wired devices reaching the end of their lifespan (especially smoke detectors), or discontinuation of 3G cellular services are typical service problems that can be addressed with minimal changes.

At Thorn Security, we pride ourselves on being able to service most legacy systems without needing to replace all the equipment you already have. We can often switch over the monitoring and provide maintenance without forcing you into a full upgrade. Contact us for a quote, and we’ll help you figure out the best solution for your system.

The Truth on Why You Might Still Consider an Upgrade

While it’s possible to maintain older systems, there are still some valid reasons to consider an upgrade. Security technology has advanced significantly, offering systems with more features, better integration, and enhanced capabilities. If you’re looking for peace of mind, knowing that replacement parts are easily sourced and future issues are simple to resolve, an upgrade might be worth considering.

When upgrading, it’s crucial to work with a security advisor who understands your needs. With various options and configurations available, you should have a solution that suits your security goals. Some security companies only sell one type of alarm system and therefore it will be the only recommendation – Thorn Security looks for what will best suit your needs.

Key Things to Consider Before Upgrading

If you do decide to upgrade, here are a few things to keep in mind:

  • Make sure you’re not being pushed into a contract term that makes you uncomfortable.
  • Clarify who will own the system after the contract term ends.
  • Ensure your upgraded system offers the same level of protection or better than your current setup. Are you getting all your existing coverage replaced, or just the basic package?
  • Verify that you won’t be forced to switch from wired to wireless devices unless you want to.
  • Verify that your old security devices will be removed and replaced – some companies will place a new devices right beside the old one without removing it. Imagine two keypads side by side or two motion detectors one above the other. It is just lazy and unprofessional security system installations. Demand professionalism from installation technicians.
  • Will your keypad be mounted on the wall near your entrance or placed on a desk – some installation companies cut corners by using desktop stands. What will YOU want?
  • Confirm whether your rates are guaranteed for the entire contract term.
  • How do you reach out for support when needed? Can you call the Advisor that sold you the system, the Sales Manager, the Owner or the Installation Technician? Or will you hear message after message that they are experiencing higher than normal call volumes but your call is very important?
  • Does your Security Advisor and Installation Technician possess a BC Security Licence?

Real Service, Real Security, In Real Time.

Thorn Security is a family-owned, full-service security company serving Southern Vancouver Island. Our goal is to provide honest advice and quality service, giving you control over your security decisions. We offer on-site consultations where we assess your current security and help you decide whether to maintain, upgrade, or switch monitoring services.

Give Thorn Security a call at 250-472-6443 to learn more about your options and experience personalized security solutions tailored to your needs delivered by professionals in security.

Talk to a security expert today!

 

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Thorn Security Ltd

9197 Mainwaring Rd, North Saanich, V8L 1J9.

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(+1) 250-472-6443

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